Questions, corrections and tips: write to us
Top Casinos Online Luxembourg compares online casino brands open to players here by the same four questions: what you get for joining, how you pay in and out, what is in the lobby and what to check first. If you see one of those answers go out of date, this inbox is where to tell us.
Every message is read by an editor. There is no ticket form and no chatbot in front of the address, so write the way you would to a colleague.
What helps us answer quickly
Start with the casino and the page on our site you are writing about. Then say what you saw and where: the bonus line in the operator's banner, a payment method that has disappeared from a cashier, a licence number that reads differently from ours. If you can, attach a screenshot and the date you took it. Seasonal packs in particular are replaced quickly, so knowing the day you looked lets us compare like with like.
Questions about our method are just as welcome. If you want to know why a table is sorted the way it is, what a column counts or why a detail is marked "not stated", ask, and we will point you to the operator page the figure came from.
What we cannot do for you
We do not run any of the casinos on this site, so an account, a verification or a stuck payout is outside our reach. For anything involving your own balance, contact the casino's support first and keep a copy of every reply. If that does not settle it, use the complaints route named in the operator's terms or licence.
Please write in English where you can. French and German messages reach us too, but our answer will be in English.
Keep logins, card details and identity papers to yourself: no one at this address will ever request them. Everything on the site is written for readers who are 18 or older.